Microsoft Surface Out of Warranty (OOW)

Where the standard warranty period has expired or the warranty product purchased does not include coverage for Accidental Damage, customers may be eligible for a replacement for an Out of Warranty (OOW) service fee (A Microsoft service agent will explain the Out of Warranty (OOW) conditions and process and provide a quote for the OOW service charge).

Customers requesting an Out of Warranty replacement must ship their non-functioning device back to Microsoft before receiving a replacement device. Once the non-functioning device is received at the Microsoft Service Centre customers can expect a 5-8 business day turnaround.

Devices with liquid damage or Severe Physical Damage do not qualify for the OOW service unless the device has Microsoft Accidental Damage Protection (ADP).

The Out of Warranty service is not available for accessories. 

Commencing 1st January 2018 customers in Australia will be automatically upgraded to a like-for-like configuration of Surface Pro 4 for out of warranty exchanges of Surface Pro 2 and Pro 3.

- Contact Microsoft on 13 20 58
- Chat with a Microsoft Support person online or
- Register a Service Request


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