Microsoft Surface Out of Warranty (OOW)

Where the standard warranty period has expired or the warranty product purchased does not include coverage for Accidental Damage, customers may be eligible for a replacement for an Out of Warranty (OOW) service fee.

Customers requesting an Out of Warranty replacement must ship their non-functioning device back to Microsoft before receiving a replacement device. Once the non-functioning device is received at the Microsoft Service Centre customers can expect a 5-8 business day turnaround.

Devices with liquid damage or Severe Physical Damage do not qualify for the OOW service unless the device has Microsoft Accidental Damage Protection (ADP).

The Out of Warranty service is not available for accessories.

Out of Warranty charges are:

Device        $ AUD ex GST
Surface 2   596.00 
Surface 3 LTE   411.00 
Surface 3   411.00 
Surface Pro 2   926.00 
Surface Pro 3   755.00 
Surface Pro 4   596.00 
Surface Book   864.00 
Surface Studio   1191.00 

Commencing 1st January 2018 customers in Australia will be automatically upgraded to a like-for-like configuration of Surface Pro 4 for out of warranty exchanges of Surface Pro 2 and Pro 3.

You can submit a request for an Out of Warranty replacement by contacting Microsoft Customer Service and Support (CSS) via phone 132 058 Option 2 / 2 / 2 or via the web.
A Microsoft service agent will explain the Out of Warranty (OOW) conditions and process and provide a quote for the OOW service charge.

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